Meredith Caddell New ‘Patient Experience Program Manager’at CHRISTUS Sulphur Springs

As August 2020 ended, Meredith Caddell was wrapping up her duties as CEO of the Hopkins County Healthcare Foundation and transitioning over to a very customer-oriented position in Patient Experience. When asked about the move, she replied “I have loved my job at the Healthcare Foundation; we have put on several very successful Galas and other fundraising events to fund new equipment and technology needed at the hospital. And now, I’m looking forward to working with the patients as well as the staff of CHRISTUS in Sulphur Springs.

My entire career, even before I came back to Sulphur Springs, has revolved around customer service. So my communication skills will be put to good use. At CHRISTUS, we want to make sure that each patient’s experience while in our facility is the absolute best we can provide”.
She praised long-time employee Sherry Moore, who’s performed in a number of roles during her career, including Patient Experience. “Sherry is still with us on a part-time basis, and will prove a great resource for me as I get more acquainted with the job. I’ll also be available to help out the nursing staff when needed. Let’s say, if the ER gets crowded, I can assist by informing about delays, as well as helping provide and relay useful information, and acting as a go-to person for any department that needs extra assistance. My strengths are talking with people, problem solving and finding out where needs exist so they can be addressed. Another major aspect of my new job is Patient Survey. These satisfaction surveys are used to improve and refine the many ways that care is dispensed at CHRISTUS. My goal is to make sure we are rated with a top notch performance. I look forward to recognizing associates when they excel, also coaching when there’s a need in particular areas. Our staff is truly compassionate, as is CHRISTUS’ mission of carrying out the healing ministry of Jesus Christ. I am looking forward with pleasure to working with everyone who comes to our hospital, and want them to feel they’re treated like royalty when they are under our care”.

Author: Enola Gay

Has enjoyed working for KSST since 1989. Hosts the Good Morning Show with Enola Gay on weekday mornings from 6-9am, so 'start your day with Enola Gay'! Guest interviews during the Morning Show can also be seen in playback on Cable Channel 18 TV. Along with local country music fan Benny Potter, co-produces 1230 West, a Country and Western Swing radio show which airs weekly on Saturdays from 7-8am and repeats on Thursdays from 7-8pm. Also writes "At the Corral Gate", a column appearing weekly in The Millennium Shopper and in the Lifestyles section of ksstradio.com.

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