Do You Qualify For a $20 Credit From Verizon?

January 15, 2026 – Verizon Outage Hits Texas Customers, Company Offers $20 Credit

Verizon customers across Texas experienced service disruptions this week as widespread network outages left many without reliable phone, text and data service. The outage affected both urban and rural areas, with reports coming in from major cities including Dallas, Houston, San Antonio and Austin, as well as smaller communities.

Customers began reporting problems early Tuesday morning, with many unable to make calls, send texts or connect to mobile data. For some residents, the loss of service lasted several hours, prompting frustration for people trying to stay in touch with work, family and emergency contacts.

Verizon confirmed the outage later in the day, attributing the disruption to a technical issue in its network infrastructure. Technicians worked through the day to restore service, and by late evening most customers saw their connections return to normal. The company says the problems have now been resolved, though some users are still experiencing intermittent connectivity.

In response to the outage, Verizon has announced it will issue a $20 credit to affected customers’ accounts. The credit will be applied automatically, relieving customers from having to call or visit a store to request compensation. Verizon representatives said the move is intended to acknowledge the inconvenience caused by the service interruption.

Customers who experienced outages say the disruption highlighted their reliance on mobile service for daily tasks, including work communications, school, navigation and safety. Some small businesses reported challenges when point-of-sale systems and customer service lines were impacted.

Verizon officials said they regret the outage and are conducting an internal review to prevent similar issues in the future. They encourage customers to report any lingering problems through the company’s support channels.

The $20 credit offer is expected to apply to all customers whose service was interrupted during the outage, and credits should appear on next month’s billing statements. Verizon says it remains committed to improving network reliability across Texas and the nation.