** Updated at 5:05 p.m. Nov. 30, 2021 SSPD Landline Restored, Receiving 911 Calls
At 11:20 a.m. Sulphur Springs Police Chief Jason Ricketson reported the department’s phone system was down, including 911, and is referring anyone who has an emergency in the city of Sulphur Springs to call the Hopkins County Sheriffs Office at 903-885-2768 for assistance.
At approximately 2:20 p.m. Tuesday, Nov. 30, 2021, Hopkins County Emergency Management and Hopkins County Chamber of Commerce reported that 911 service is now down not only for the city of Sulphur Springs and all of Hopkins County, but is out across the area. Delta, Franklin, Grayson, and Morris counties are among those where 911 isn’t currently in service. The Chamber of Commerce said they’ve been told numerous cell towers are down.
Emergency management officials were told 911 service could be out for the area through Wednesday, Dec. 1, 2021.
Before 5 p.m. Nov. 30, Ricketson reported the police department’s landline is once again operational and 911 calls are being rerouted to the landline. However, to make contact with the city dispatch center, callers are asked to please press 1, which will put them in contact with the 911 operator. Ricketson said officials would report when service if fully restored.
Some phone services were reported to have been restored, while others were last reported to be sporadically still without service Tuesday evening.
Anyone who experiences difficulties with 911 in the city or elsewhere in Hopkins County may call 903-885-2768 to speak with Hopkins County Sheriff’s Office for all emergency and non-emergency issues. HCSO dispatchers will be able to transfer callers to the appropriate agency or facility.