As of 9 a.m. Thursday, February 25, 2021, the North Hopkins Water District has cancelled the Boil Water Notice.
Sulphur Springs City Manager Marc Maxwell reported the water usage for the North Hopkins Water Supply Corporation, which had reached as high as 1.3 gallons per day in the past week, and has returned to a normal rate of 295,000 gallons per day as of Thursday morning, Feb. 25.
Maxwell, on behalf of the City of Sulphur Springs, commends NHWSC for their diligent work in identifying and repairing water issues.
According to NHWSC General Manager Edgar Clements, the WSC found and repaired three leaks and shut off some customers water at the meter after yard line ruptures or busted pipes were called in on their properties.
“We had three total leaks. They were normal leaks, small leaks people don’t normally recognize. They’re the kind we see and fix and do not usually affect water pressure,” Clements said.
NHWSC’s usage increased significantly over the weekend and customers reported from low water pressure to no water at all. The City of Sulphur Springs, which supplies water to NHWSC and other WSCs, reported the city’s water towers had gotten very low over the weekend and more than once shut off the water supply to NWSC.
On Monday, both Maxwell and Clements appeared in Hopkins County Commissioners Court to discuss the issue. Immediately following the meeting, the city and NWSC officials met, discussed a plan to locate potential leaks on NHWS’s system. The City of Sulphur Springs agreed and turned NHWSC’s valves back on at 10 a.m. Monday, it took a while for enough to be pumped and re-pressurized to reach resident.
North Hopkins Water Supply Corporation, like the City of Sulphur Springs, Monday offered a 1-million gallon reward to its customers who find a major water leak on their system. A major water leak is defined as a leak on a main line not a service lateral. Additionally, NHWSC is also offering a 100,000-gallon reward for customers who turn in a leak on a service lateral to a vacant building or vacant home. The NHWSC rewards were offered for a 48-hour period which began at 10 a.m. Monday, Feb. 22, and was backed by the City of Sulphur Springs.
“We do not have information yet on how many of those leaks/ruptures were the result of the reward program offered by NHWSC, but the City stands by its commitment to backstop the district with the free water to make good on the rewards. Once again, good job!” Maxwell stated Thursday.
Clements said he is aware of one woman who called in a leak at a bell joint, but isn’t sure whether that will meet the city’s definition for the reward.
NHWSC customers’ water had been restored Tuesday morning, with some low pressure in the Dike area, but a boil water notice remained in place. and the city’s water towers were filling and have continued to hold water, according to Maxwell and Clements. NHWSC employees reported the water now meets TCEQ standards, water service was back to normal and the boil notice was lifted Thursday morning, Clements reported.
Any questions or concerns from NHWSC customers may be directed to the water supply corporation office at 903-945-2619.