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Email Scam Asks TDLR Licensees To Validate Information

Texas Department of Licensing And Regulations Recommends Deleting Emails Without Clicking Enclosed Link

AUSTIN – An unknown number of people appear to have been targeted with an email scam that asks them to validate their profile information with the Texas Department of Licensing and Regulation. TDLR did not send the email, and the agency urges anyone who received it to delete the email without clicking on the link or confirming or providing any personal information, TDLR noted in a press release Friday.

A TDLR licensee alerted the agency to the email scam, and the TDLR Information Security team is investigating.

The email appears to come from TDLR but has a return email address that does not belong to the agency. Recipients are falsely told that TDLR is requiring all licensees to validate their information on the website as of April 2021, or they may “experience issues with their license.” TDLR sent no such email.

Recipients who click on the link are taken to a page that appears to belong to TDLR and are asked to supply information including their date of birth, Social Security number and driver license number. If someone clicked on the link in the email and provided the information requested, they should follow the steps suggested by the Federal Trade Commission.

TDLR reminds everyone to protect their personal information while they’re online:

  • Never disclose your password to anyone, even a customer service representative from TDLR.
  • If you are providing personal information to a state agency – or any company – make sure the site is encrypted before providing any personal information. Look for a key or lock on your screen. But do not assume this is safe, be sure you are connected to Texas.gov
  • Use unique passwords when setting up an account. Don’t re-use passwords and avoid using your date of birth, Social Security number, or simple words as a password. Use a password manager to assist in creating and tracking secure passwords.
  • Avoid sending personal information via email unless the security method used is specifically outlined and the data is encrypted.
  • Use a secure browser.

Author: Faith Huffman

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