HCMH Continues to Refine Customer Service

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memorial hospital

Sherry Moore and Anitha Sanderson

It’s Hospital Week on KSST Morning Show and Anitha Sanderson, Director of Medical-Surgical Pediatric Floors at Hopkins County Memorial Hospital and Sherry Moore, Marketing Director at Memorial, were guests. Sanderson supervises approximately 70 nurses and Certified Nursing Assistants. She has worked at HCMH over 8 years. Moore says the local hospital continues to promote and refine customer services to make a patient’s stay more positive in all areas.

Moore said patients are being asked how the hospital can better serve the needs of patients not only while in the hospital but also after they are dismissed to their home. She said there are a number of positive stories that have been heard during the past four years of the continuing survey. They also seek to resolve problems when those are presented.

The hospital has begun a color code in uniforms worn by hospital staff. Patients will now know the staff person’s role as the staff member enters the room.  This will distinguish nurses, CNAs, lab personnel, and others. Bedside shift reporting has also been instituted. The nurse going off shift presents her report on the patient to the incoming shift personnel in the presence of the patient. This also gives the opportunity for the patient to be introduced to the incoming shift nurse.

 

 

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Author: Staff Reporter

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